Resolink implements a CX solution that enables you to concentrate on your business objectives. We specialize in creating conversational interfaces and building bots that improve customer experience while decreasing workload on your contact center agents. We are leading the way in this transformative period, shaped by shifting customer expectations and technological advancements. Our CX solutions will empower your business to thrive by mastering the latest tools at their disposal.
Resolink’s Contact Center as a Service (CCaaS) is a cloud-based delivery model that
allows businesses to outsource their contact center operations to a third-party provider.
This service enables businesses to access a range of contact center capabilities, such as call routing,
IVR, and agent management, without the need to invest in and maintain their own infrastructure.
Resolink’s CCaaS provides businesses with the flexibility to scale contact center operations up or down
as needed, and to access a range of advanced features and functionalities including omnichannel support.
CCaaS allows businesses to interact with customers through multiple channels, such as phone, email, chat,
and social media, as well as AI-powered tools,such as chatbots and voice assistants, that can help to automate
customer interactions and improve customer service.
Our Team of Experts Optimize your contact center solutions.
Our team of experts optimizes your contact center solutions by providing expert guidance at every step of your journey. Resolink Professional Services is a team of reliable advisors who are dedicated to your success. They collaborate with you to design a contact center that perfectly aligns with your organization's unique business needs while exceeding your expectations.
Services Includes:
We provide Professional Services for Major Contact Center Solution Providers
Genesys Engage and Cloud CX
Amazon Connect
Five9
Our well defined, tried and tested and step-by-step process for Professional Services is:
1. Discover Business Requirements
Our Technical Project Managers work with you to analyze your business requirements, goals,
current contact center processes and systems through discovery workshops.
This helps us identify opportunities to improve your customer experience and optimize your
contact center operations.
3. Implementation and configuration Our implementation experts are passionate about delivering
a positive customer experience. We lead installation and configuration of your Contact Center to ensure
a smooth and successful deployment. With our help, you can be confident that your Contact Center will be
up and running quickly and provide the best possible customer experience.
5. Go Live Preparing for the transition can feel daunting, but our team is here to help! We'll provide you with a playbook of guidance and hold trainings to ensure your agents and supervisors are ready for the change.
Once everyone is onboarded and ready, we'll execute a final sign-off to go live.
2. Solution Design Our skilled and experienced Contact Center Technical Engineers will design your deployment and configuration using industry best practices
to meet your specific business needs and customer requirements.
4. Test and Acceptance To ensure a successful rollout, our team conducts rigorous testing to verify, Quality Assure, optimize and validate the new Contact Center software before it goes into production.
We also do business dry runs to make sure everything is approved for the live launch.
6. Production Support There's no denying that going live with your contact center is a major milestone. The transition from project team to technical support can be a stressful time, but with careful planning we can make sure that all necessary
configurations are completed and that the handoff to technical support is a smooth one.
Resolink's customer support team is dedicated to being by your side throughout the entire process, promptly identifying and resolving any issues that may arise. With our team of highly trained and experienced technicians and established methodology, we provide exceptional support for your business. Our customer support team is readily accessible for online assistance through various channels.
Resolink's SDaaS partnership model is focused on growing your business unit by incorporating a dedicated software development team.
The SDaaS model offers 7 key benefits to clients, including:
1. Assists in conserving resources
2. An alternative method of acquiring talent
3. Promotes transparency and scalability
4. Accelerates time to market
5. Ensures stability and reliability
6. Access to necessary skills and expertise
7. Comprehensive quality control
7 software development processes that Resolink adheres to:
1. Analysis and Planning
a. Alignment
b. Resource availability and allocation
c. Project scheduling
d. Cost estimation
2. Requirements gathering
3. Designing and Prototyping
4. Development and Implementation
5. Testing
6. Deployment
7. Support, Operation and Maintenance
At Resolink, our WhatsApp messaging service enables businesses to communicate with their customers via WhatsApp, making it easier for them to address queries, offer support, and manage customer interactions. Our integration process includes:
1. Setup of a WhatsApp Business account
2. Procurement of the necessary API keys
3. Integration of the WhatsApp API with the business' existing systems.
We support various technologies for integration such as WhatsApp Business API, WhatsApp Business for WordPress and Shopify,
WhatsApp for Salesforce, and WhatsApp for Zendesk. Once integrated, businesses can use WhatsApp to send and receive messages,
track customer interactions, and automate workflows.
Resolink is a staffing, services, and technology company that specializes in providing project-based staffing of high-profile consultants and engineers on temp-to-hire basis to clients globally.
We maintain strong partnerships with leading and cutting-edge technology companies.
Our objective is to simplify the process for our clients to locate the top talent and maximize their return on investment in technology.
Resolink Technologies offers comprehensive staffing and outsourcing services in both India and the USA.
Our services include:
1. Staff augmentation
2. Recruitment
3. Contract staffing
4. Permanent placement
5. Outplacement
6. Consulting
Our well defined, tried & tested and step-by-step process for all kinds of resourcing and staffing needs.
1. Identify and understand hiring requirements
2. Prepare Job Description
3. Talent Search
4. Internal Screening and Shortlisting
5. Schedule Interviews for client assessments
6. Follow up with clients for post interview feedback
7. Offer of Employment
8. Follow ups and Complete Onboarding
9. Closure of Position
10.Develop Candidates Database
Welcome to Resolink Technologies, a leading provider of comprehensive IT training solutions for corporates. In today's fast-paced and ever-evolving digital landscape, staying ahead of the curve is crucial for businesses to thrive. That's where our specialized training programs come in, equipping your team with the knowledge and skills needed to navigate the complexities of modern technology and drive your organization's success.
We are covering training aspects for following major areas:
1. Cloud Migration
2. Artificial Intelligence
3. Programming Languages
4. Big Data
5. Amazon Web Service (AWS)
6. Google Cloud
7. Cloud Computing
8. FullStack Develoment
9. Data Science
and many more...
At Resolink Technologies, we understand that technology is a powerful enabler, transforming industries and shaping the way businesses operate. However, keeping up with the latest advancements can be a daunting task, especially for teams that are already occupied with day-to-day responsibilities. That's why we offer tailored IT training solutions designed to bridge the knowledge gap, empower your employees, and unlock their full potential.
