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Resolink implements CX solutions that let you concentrate on your business objectives. We specialize in creating conversational interfaces and building bots that improve customer experience while reducing agent workload.
We are leading the way in this transformative period — shaped by shifting customer expectations and technological advancements. Our CX solutions will empower your business to thrive by mastering the latest tools at their disposal.
Resolink's CCaaS model delivers cloud-based contact center capabilities — call routing, IVR, agent management, and omnichannel support — without investing in your own infrastructure.
Scale operations up or down as needed and access AI-powered tools like chatbots and voice assistants that automate customer interactions and improve service quality.
Our team of experts optimizes your contact center solutions — providing reliable guidance at every step of your journey, designing a contact center that aligns perfectly with your business needs.
Services include:
Platforms we support:
Our Technical PMs run discovery workshops to analyze your requirements, goals, and current contact center landscape.
Experienced engineers design your deployment using industry best practices tailored to your business.
We lead installation and configuration to ensure a smooth, high-quality deployment.
Rigorous QA, optimization and business dry-runs to validate everything before go-live.
We provide a playbook, conduct agent and supervisor training, then execute a sign-off for launch.
Post-launch technical support ensuring a seamless handoff from project team to ongoing support.
Resolink's support team is dedicated to being by your side throughout the entire process — promptly identifying and resolving any issues that arise. With our highly trained technicians and established methodology, we provide exceptional support for your business through multiple channels.
Resolink's WhatsApp service enables businesses to communicate with customers via WhatsApp — addressing queries, offering support, and managing interactions at scale.
Our integration process:
We support WhatsApp Business API, WordPress/Shopify plugins, Salesforce and Zendesk integrations.
Resolink's SDaaS partnership model builds dedicated software development teams that grow your business unit. Seven key benefits:
Resolink specializes in project-based staffing of high-profile consultants and engineers on both permanent and temp-to-hire bases globally. We maintain strong partnerships with leading technology companies to simplify the process of finding top talent.
Our services:
Resolink's tailored IT training solutions bridge the knowledge gap, empower your employees, and unlock their full potential in today's fast-paced digital landscape.
Training areas:
Tell us about your CX challenges and our team will design the perfect solution for your business.